Return & Refund policy

By placing an order, You confirm that You have read, understood and accepted these following policy.

 

30-Day Exchange & Return Policy

If there’s something wrong with your order (defective product, incorrect order, damaged order,or not in love etc.), please
contact us within 30 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved
then you can return the glasse to us with the order number on the packaging(The order number is very important on
the packaging,because we need to return your money accroding the correct order number).Of course we will be sending
a replacement if you accept this way( just please tell us what new models you need). Please do not return anything before we
review the case,our customer service team will review the request and will send further instructions.
Dilicn reserves the right to refuse any return request, if the return is caused by malicious competitive business practices.

Disclaimer:You will be responsible for paying for your own shipping costs for returning your item(Unless the eyewear quality has problems). 
1.Please login to your Dilicn account and locate the order you are not satisfied with.
2.Please contact Dilicn support.Please select the service type, either an Exchange or Refund. Choose the specific frame and describe the
issues that have caused the need for a refund/exchange. Please upload your original prescription if you have a prescription issue.For
damaged/defective glasses, pictures are also necessary.
3.Once we received your request, your exclusive Customer Service representative will email you back to rectify the issue with 24 hours
(48 hours on weekends). Please check your spam folder if you don't hear back from us prior to chasing us up as it might have gone into this
folder. Please follow the instructions that are provided by our customer service representative.
ve usully accept returns within 3 business days of thei rival at our ogistic center.During peok times it could toke up to7 business daysprce your
Confrmabon email
ExchangesWe currently do not offer exchanges.

Refunds
You will be responsible for paying for your own shipping costs for returning your item.We does not providereturn shipping labels.
shipping costs are non-refundable.f you receive a refund,the cost of return shipping wil be deducted from
yourreruna.

Depending on where you live,the time it may take for your exchanged product to reach you,may vary.
f you are shipping an item over s50,you should consider using a trackable shipping service or purchasingshipping